COVID-19 UPDATE

    Due to the COVID-19 pandemic, most postal offices are facing restrictions resulting in some delays in their processing of parcels. Please allow extra shipping time.

      To ensuring our staff remains safe as we process your order, we are experiencing small delays in dispatching and processing some shipments, it may take an extra 24-48 hours.

        We wish the best for the whole World with hopes this all will soon get back to normal.

          Thank you for your patience and understanding.

            Take care. Stay safe.

              LOCATIONS

                Currently, we can handle and offer delivery to these countries listed below:

                  Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada, United States.

                    Please note we also can ship to military addresses (APO / FPO).

                      SHIPPING COSTS

                        • Shipping and insurance $9.99

                        Free shipping and insurance on orders over $100.

                          SHIPPING TIMES

                            We have strict quality checks for some products which often entails order verification from a manufacturer which may create longer processing and handling times. We strive in completing this process within 24-48 hours.

                              We can guarantee that you can expect to receive your order within 4-25 business days from the date you have completed the purchase. Exact delivery time frames depend on the product, season and demand.

                                Below are listed estimates by country and region:

                                  Country / Region Business days
                                  United States 4 - 15
                                  Canada 7 - 21
                                  Australia 7 - 21
                                  United Kingdom 7 - 21
                                  Europe (rest) 4 - 25

                                    TRACKING UPDATES

                                      We will always keep you informed through the email and SMS of the process as well as provide you with tracking information. If you have not received your tracking information/number or any update, please contact us, and do not forget to check your SPAM folders. SMS spam as well, nowadays phone messages has this feature too.

                                          CUSTOMS FEES

                                            We are doing the best we can to lower and eliminate customs charges, fees, and import taxes for our customers. If you have any concerns, just feel free to contact us.

                                              ORDER TRACKING

                                                Once your order has been shipped, you will receive an email with your tracking link. Please allow 24-48 hours for the link to activate. Once the packages will be taken by the delivery company your tracking information will be updated. Sometimes tracking links may not have up to date information, but your package is still in transit. Due to overloads or other labor issues, please allow extra 24-48 hours for the update to occur. If you feel worried contact us.

                                                  LOST IN TRANSIT

                                                    We understand sometimes packages get lost in transit. If you do not receive your package within over 40 business days you can choose to receive a full refund or a replacement at our expense.

                                                      DAMAGED

                                                        If your product arrived damaged/defected please contact us and we will issue a full refund or reship a new product without any additional costs. You may be required to include actual visual evidence as proof in order to resend a new product again or issue a refund.

                                                          NEED HELP?

                                                            Feel free to contact our 24/7 real people customer service at any time by filling this message form, or directly through email international@activeinch.com.